UPDATED INFORMATION FOR THE HOUSING CHOICE VOUCHER PROGRAM

Chattanooga Housing Authority will continue to do what we can to limit risks for our employees, program participants and owners/property managers related to the novel coronavirus (COVID-19). The Chattanooga Housing Authority will continue to actively and effectively manage the Housing Choice Voucher Program in response to COVID-19, with three key objectives in mind:

​

1.     Keeping our employees and their families safe.

2.     Ensuring our program is fully operational to serve clients.

3.     Doing our part as a corporate citizen to contain the spread of the virus.

​

To promote a healthy work environment and do our part to help prevent the spread of COVID-19, we are continuing to emphasize CDC guidelines for personal prevention techniques.   Recommendations can be found at the CDC (www.cdc.gov).

​

Beginning Monday, February 14th, 2022, the Chattanooga Housing Authority’s office located at 801 N Holtzclaw Avenue will now be open to the public.  We are continuing to process paperwork and do as much program business as possible remotely and we encourage everyone to use remote access whenever possible.  However, in the event that it is not possible, our offices are open for assistance. 

​

Keep in mind that any paperwork can be faxed, emailed or mailed to our offices during this time and we have a drop slot at the front door of the office located at 801 N Holtzclaw Avenue.  You can access any of our forms on our website at www.chahousing.org.  We have made these forms fillable online as well so you will be able to save them and email to the appropriate person.  All of our contact information (fax and email) are listed below.  Please make sure you send all required forms and supporting documentation as well to prevent a delay in processing. 

​

INSPECTIONS: 

We have been performing some inspections in-person but beginning March 1, 2022, we will perform ALL annual recertification inspections, re-inspections and complaint inspections in-person. 

​

If you have a property in abatement and repairs are now made, you can email HCVPContact@chahousing.org as always to request the re-inspection.  If the unit passes inspection on the first try, we will make that pass date retroactive to the date you notified us that repairs were made. 

​

For initial inspections for new move ins, we will begin performing in-person inspection effective 6/1/2022.  We will no longer accept the “Self Certification of HQS Conditions” form in lieu of the in-person initial inspection prior to move in.  This means that the lease agreement cannot be dated prior to the DAY AFTER the passed inspection.  HUD gives the CHA up to 2 weeks once the RFTA is approved to inspect the units although we will try to take less time to complete the task. 

​

We will continue to monitor this situation closely and are committed to ensuring our core operations and our program remains fully operational and ready to serve you.    

Thank you again for your participation in our program. We appreciate your trust in us and look forward to continuing to serve you.

​

Below is the contact information for email and fax numbers for all HCVP staff.  If you are unsure who to send the information to you, can call the main number listed below for the Customer Service Representative: 

Housing Choice Voucher Program contact information

General HCVP Inquiries Email:  HCVPContact@chahousing.org

All emails will be directed to the appropriate member of the HCVP staff.

Customer Service Representative:  Main number: (423) 752-4866

​